We are here to help
Whether you need to pay bills, create virtual cards, or move money, CloovaPay is committed to making every step easy and stress-free.
Our dedicated support team and user-friendly platform ensure you always have the help you need—anytime, anywhere.
Our channels
Live Chat
Get instant support from our team anytime via our in-app and web live chat.
Email Support
Reach us anytime at support@cloovapay.com for detailed inquiries and assistance.
Chat with us instantly on WhatsApp for quick answers and account help.
Social Media
Get updates and reach us on Twitter, Facebook, and Instagram anytime.
Get Quick Help
Find answers to the most common CloovaPay support questions below.
Why is my transaction pending or failed?
Pending or failed transactions may be due to low balance, wrong details, or network delays. If the issue persists, contact support with your transaction reference.
I funded my wallet but the balance hasn't updated—what now?
Funding may take a few minutes. Refresh the app and check history. If not updated after 10 mins, contact support with your payment reference.
How do I reset my password or regain account access?
Click “Forgot password?” on login. If you lost access to your email/phone, contact support for identity verification.
My virtual card was declined. What should I do?
Check balance, expiry date, and payment details. Some merchants may reject virtual cards. Contact support if it continues.
How can I contact CloovaPay support?
You can chat with us live, email support@cloovapay.com, or message us on WhatsApp/socials.
Submit a Support Ticket
Can't find your answer? Fill out this form and our team will get back to you quickly.
Or email us at support@cloovapay.com