We are here to help

Whether you need to pay bills, create virtual cards, or move money, CloovaPay is committed to making every step easy and stress-free.

Our dedicated support team and user-friendly platform ensure you always have the help you need—anytime, anywhere.

24/7

Dedicated support availability

120k+

Happy users assisted

99.9%

Successful issue resolution rate

Our channels

Live Chat

Get instant support from our team anytime via our in-app and web live chat.

Email Support

Reach us any time at support@cloovapay.com for detailed inquiries and assistance.

Chat with us instantly on WhatsApp for quick answers and account help.

Social Media

Get updates and reach us on Twitter, Facebook, and Instagram anytime.

Get Quick Help

Find answers to the most common CloovaPay support questions below.

Why is my transaction pending or failed?

If you notice a pending or failed transaction, please double-check your account balance and transaction details. Sometimes, network issues or incorrect information can cause delays. If the issue persists, contact our support team with your transaction reference for a quick resolution.

I funded my wallet but the balance hasn't updated—what now?

Wallet funding may take a few minutes to process. If your balance hasn't updated after 10 minutes, refresh the app and check your transaction history. If funds are still missing, please reach out with your payment reference for further investigation.

How do I reset my password or regain account access?

Click the “Forgot password?” link on the login page and follow the email instructions. If you no longer have access to your registered email or phone, contact support for verification and account recovery.

My virtual card was declined. What should I do?

Double-check your card balance, expiry date, and payment details. Some platforms may not accept certain virtual cards. If your card has funds but is still being declined, contact CloovaPay support for quick assistance.

How can I contact CloovaPay support?

You can chat with us live in the app, email support@cloovapay.com, or reach out via WhatsApp and social media for fast support.